I completed two projects for American Express while working at Human Factors International. The first was a usability assessment of AmEx's marketing campaign management system, while the second involved a user interface redesign of their card member self-service site. As a Project Director for both engagements, I designed business process and workflow diagrams, conducted heuristic analyses, and designed user interface wireframes.
An entity relationship diagram of AMEX's campaign management organization.
An ethnographic research diagram of an AMEX campaign manager.
A wireframe proposal for AMEX's campaign management system.
An ecosystem diagram of AMEX's customer service environment.
A wireframe of AMEX's card member self-service portal created.
A high fidelity prototype of the AMEX card member self-service site.
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"The only reason I made a commercial for American Express was to pay for my American Express bill."
Peter Ustinov
Greater Boston Area